Contact Us

The information below will help you find the right contact details for your enquiry.

Emergency	If you are abroad in need of emergency help - call ACE Assistance on +353 (0)1 440 1762
Claims	If you need to make a claim - see our useful guidance and print a claim form. If you are at all uncertain how to claim, please give us a call on free phone 1800 719 420 or if calling from abroad +353 (0)1 440 1757 from (09:00 to 17:00 weekdays)
Customer Service	By E-mail   aib.travelinsurance@ace-ina.com   By Phone   (from 09:00 to 17.00 on weekdays) Freephone 1800 24 24 67 or if calling from outside Ireland + 353 (0)1 440 1766   By Writing   AIB Travel Insurance c/o ACE European Group Limited 5 George’s Dock I.F.S.C. Dublin 1
Feedback	If you feel we have done something well or that we could do better, we welcome your feedback.

If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.